PCI Proxy Status

All Systems Operational

About This Site

Welcome to the PCI Proxy (https://www.pci-proxy.com/) Status page. Please be aware that we are displaying the up-times of PCI Proxy and Datatrans APIs ONLY, which means that we are not monitoring nor displaying the status of third-party integrations.

For Filter/Forward API integrations, please also check those third party providers if you are having trouble with your integrations.

Having trouble? Email us at support@pci-proxy.com.

System Metrics Month Week Day

Filter/Forward API

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Vault API

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3D Secure Authentication

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Show API

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Tokenization API

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PCI Proxy dashboard

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Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

Important Notice: PCI Proxy API Downtime Incident from 19th & 20th October

Resolved - Dear Customers,

We would like to inform you about a recent incident affecting our platform. On October 19th and 20th, we experienced downtime due to carding attacks targeting several merchant accounts.

Actions Taken:
- Our immediate response involved switching from the active system to a backup, ensuring continued service availability.
- A hotfix was deployed last night to close the identified attack vector. Since then, the system has been stable, despite ongoing attempts by malicious actors.
- To further reduce load and prevent future disruptions, we have manually blocked access from countries associated with fraudulent activity for the affected merchants.

Next Steps: Our team is actively investigating the root cause of increased resource consumption for certain merchant accounts, which seems to be linked to the carding attacks. We will continue to monitor the situation closely and provide updates as necessary.

We will update you with a more detailed incident report asap.

If you have any questions or require further information, please contact our support team at support@pci-proxy.com.

Thank you for your continued trust and understanding.

Best regards,

PCI Proxy Team
Oct 21, 06:47 UTC

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

Incident Report: Payment Platform Outage on 14th October 2024

Resolved - Dear Customers,

We would like to inform you about the incident that occurred on the 14th of October 2024, which may have impacted our payment platform and affected your services. Below, we provide an overview of the incident, including its root cause, duration, and current status.

Incident Overview:
On the 14th of October 2024, our payment platform experienced a service disruption affecting transaction processing. The issue primarily impacted e-commerce transactions and caused an outage on our Datatrans gateway.

Root Cause:
The outage was due to an application crash on one of our primary servers. Initial investigations indicate that a rare race condition within the persistence framework (EclipseLink version 2.7.15) might have triggered a memory leak. This memory leak led to server resource exhaustion, preventing transaction processing and ultimately causing the crash. Our engineering teams are still investigating the exact cause.

Duration:
- Start of impact: 14th October 2024, 19:55 CEST
- End of impact: 14th October 2024, 20:48 CEST
The total duration of the service disruption was approximately 53 minutes.

Current Status:
The issue has been resolved by switching the platform to a backup server, and services are now fully restored. However, we are continuing to investigate the root cause to ensure such issues are prevented in the future.

Preventive Measures - We are implementing the following measures:
- Reviewing and optimizing the monitoring and alert system to ensure faster escalation of critical incidents.
- Exploring improvements to the failover mechanism to minimize future downtime.
- Conducting a detailed review of the memory management and thread handling processes in the affected system components.

Next Steps:
We are working diligently to implement the necessary safeguards to prevent this from happening again.

We apologize for the inconvenience this may have caused and appreciate your understanding as we work towards enhancing the stability and resilience of our platform. Should you have any further questions, please reach out to our support team at support@pci-proxy.com.

Best regards,

PCI Proxy Team
Oct 17, 12:57 UTC

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Important Notice: PCI Proxy API Downtime Incident

Resolved - Dear Customers,

We are writing to inform you of a recent incident affecting the PCI Proxy platform. On October 14th, between 19:56 and 20:50 CEST, all of our APIs experienced downtime.

Our team is actively investigating the root cause and will provide further updates as soon as more information is available. If you have any questions or concerns, please don't hesitate to reach out to us at support@pci-proxy.com.

Thank you for your understanding.

Best regards,

PCI Proxy
Oct 14, 19:33 UTC

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.