Incident Report For Technical Problem At The PCI Proxy Platform From 1st of June 2023

Incident Report for PCI Proxy

Resolved

As you might have noticed we had an incident this morning where our PCI Proxy Platform wasn't available.

Please find here our statement regarding the outage on the PCI Proxy Platform today:

The outage was caused by an outdated batch job that deletes temporary rows from the DB. This batch job blocked all other changes to the impacted database table and caused the consumption of all application threads. We disabled this job now.

Duration: 22 minutes downtime between 09:06-09:35 CET today.

If you have any further questions regarding this incident please contact us at support@pci-proxy.com.

Best regards

PCI Proxy

PCI Proxy - powered by Datatrans Ltd
Kreuzbühlstrasse 26, 8008 Zurich, CH-Switzerland
+41 44 256 81 91 | www.pci-proxy.com | www.datatrans.ch | contact@pci-proxy.com

Posted Jun 01, 2023 - 11:00 UTC