We would like to inform you about the incident that occurred on the 27th of January 2025, which impacted specific functionalities of our platform. Below, we provide an overview of the incident, including its root cause, duration, and current status.
Root Cause: The incident was caused by a firewall change implemented by our technology partner, TCS, as part of preparations for the upcoming network migration. This change inadvertently disrupted the functionality of the impacted API endpoints.
Duration (53 minutes): Start of impact: 27th January 2025, 08:26 CET End of impact: 27th January 2025, 09:19 CET
Current Status: The issue has been resolved as of 09:19 CET on 27th January 2025. The impacted APIs are now fully operational, and we are actively monitoring the system to ensure continued stability.
The TCS network team is actively collaborating with the firewall vendor to identify the root cause of the issue and establish the proper procedures to prevent its recurrence in the future. In the meantime, all similar changes have been temporarily placed "on hold".
We sincerely apologize for the inconvenience this incident may have caused and thank you for your patience and understanding as we work to improve the stability and resilience of our platform.
If you have any further questions, please do not hesitate to contact our support team at support@pci-proxy.com.