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About This Site

Welcome to the PCI Proxy (https://www.pci-proxy.com) Status page. Please be aware that we are displaying the up-times of PCI Proxy and Datatrans APIs ONLY, which means that we are not monitoring nor displaying the status of third-party integrations.

For Filter/Forward API integrations, please also check those third party providers if you are having trouble with your integrations.

Register to Status Page alerts directly from within our Dashboard (https://dashboard.pci-proxy.com) in the Contract Settings.

Having trouble? Email us at support@pci-proxy.com.

Scheduled Maintenance

Maintenance on the PCI Proxy platform - Production environment Jul 14, 2025 01:00-05:00 UTC

Dear customer,

We would like to inform you that scheduled maintenance will take place on the PCI Proxy production environment as part of our ongoing efforts to enhance system stability and maintain reliable performance.

Start Time: Monday, July 14, 2025, at 03:00 am CEST
End Time: Monday, July 14, 2025, at 07:00 am CEST

We do not expect any downtime.

We appreciate your understanding and cooperation. Please do not hesitate to reach out to support@pci-proxy.com if you have any questions.

Best regards,
The PCI Proxy team.
Posted on Jun 23, 2025 - 06:39 UTC
System Metrics Month Week Day
Filter/Forward API ?
Fetching
SecureFields.js ?
Fetching
Vault API ?
Fetching
3D Secure Authentication
Fetching
Show API
Fetching
Tokenization API
Fetching
PCI Proxy dashboard ?
Fetching
Jul 11, 2025

No incidents reported today.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Production Certificate Renewal
Completed - The scheduled maintenance has been completed.
Jul 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 UTC
Scheduled - Dear customer,

On the following date we will replace our certificates for the productive environment:

Productive environment: 9 July 2025
- pay.datatrans.com
- admin.datatrans.com
- api.datatrans.com

The new Production certificates will become available on 17 June 2025.
No service interruption is expected.

If you need further information, please contact us at support@pci-proxy.com.

Best regards,
PCI Proxy team
Apr 22, 09:18 UTC
Jul 8, 2025

No incidents reported.

Jul 7, 2025
Maintenance on the PCI Proxy platform - Production environment
Completed - The scheduled maintenance has been completed.
Jul 7, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 UTC
Update - Dear customer,

Kindly note that the maintenance window on July 7th has been updated to the following schedule:

Start Time: Monday, July 7, 2025, at 02:00 am CEST
End Time: Monday, July 7, 2025, at 06:00 am CEST

We do not expect any downtime.

We appreciate your understanding and cooperation. Please do not hesitate to reach out to support@pci-proxy.com if you have any questions.

Best regards,
PCI Proxy
Jun 27, 11:53 UTC
Scheduled - Dear customer,

We would like to inform you that scheduled maintenance will take place on the PCI Proxy production environment as part of our ongoing efforts to enhance system stability and maintain reliable performance.

Start Time: Monday, July 7, 2025, at 02:00 am CEST
End Time: Monday, July 7, 2025, at 06:00 am CEST

We do not expect any downtime.

We appreciate your understanding and cooperation. Please do not hesitate to reach out to support@pci-proxy.com if you have any questions.

Best regards,
The PCI Proxy team.
Jun 23, 06:37 UTC
Jul 6, 2025

No incidents reported.

Jul 5, 2025
Incident on the PCI Proxy platform
Resolved - Dear customer,

Our services are back up since since 09:28 CET

Downtime was 09:28 - 10:19 CET

We will provide an RCA in the following days.

Best regards,
the PCI Proxy team
Jul 5, 08:05 UTC
Investigating - Dear customer,

We are currently experiencing an issue on the PCI Proxy platform.
Our technical team is actively investigating the cause and working to resolve it as quickly as possible.

We will provide updates as soon as more information becomes available.

Thank you for your patience.

Best regards,

The PCI Proxy team.
Jul 5, 07:40 UTC
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Production Emergency Maintenance | 30 June 2025, 1:00am - 5:00 am CEST
Completed - The scheduled maintenance has been completed.
Jun 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 23:00 UTC
Scheduled - Dear customer,

we would like to kindly inform you that emergency maintenance will be performed on the PCI Proxy Production environment.

Start Time: Monday, June 30 2025, at 01:00 am CEST
End Time: Monday, June 30 2025, at 05:00 am CEST

Purpose:
As part of our ongoing efforts to further optimise platform performance and strengthen system resilience, we will be carrying out infrastructure improvements in close collaboration with our technology partners.
The platform has remained stable since the last fix was applied, and this additional step is part of our continuous improvement program to ensure long-term reliability.

Downtime and Impact:
We expect a cumulative downtime of up to 30 minutes during the 4 hour window.

We sincerely apologize for the short notice announcement and we appreciate your understanding and cooperation. Please do not hesitate to reach out to support@pci-proxy.com if you have any questions.

Best regards,

The PCI Proxy Team
Jun 27, 16:14 UTC
Jun 29, 2025
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

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